Customer center > Technical Support
Technical support
One RF Technology has developed a warranty, service and repair strategy that allows a first class cost effective service to be provided to the distributors and direct customers.
In the event of a unit failing in the field, One RF Technology will do its best to provide the customer with a proper solution as quickly and efficiently as possible.
Phone & Email Support
When necessary, the customers may call our telephone support at +33 (0)4 97 21 33 10 or send an Email to support@one-rf.com. An evaluation of the default will be realised and a solution will be provided online if possible.
In case the unit needs to be repaired, the company will allocate a Returns Material Authorisation number (RMA) against which warranty, service and repair operations will be carried out. The company uses a database to authorise and track all warranty, service and repair operations.
Online Support
If you are one of our subscribed partners, please login to access a separate technical support page where you will find all the manuals and technical documents needed to operate and integrate our radio modems and rf modules into your data communications system.
If you do not have a subscription yet, please apply for a password by sending us an email to info@one-rf.com.
